Can't get into your addy account because you don't have your 2FA codes?
The best place to store your 2FA emergency codes is in a secure password manager like 1Password, Bitwarden, or LastPass, which encrypts your data and keeps it accessible when needed. You can also store them in a locked note on your computer or cloud storage with encryption. If you prefer a physical copy, write them down and keep them in a safe place, like a locked drawer or a fireproof safe. Avoid saving them in plain text on your phone or email to prevent unauthorized access.
If you’ve lost your phone and don’t have your emergency backup codes, here’s what you can do to regain access to your 2FA-protected account:
1. Contact Customer Support
If all else fails, reach out to the addy support team (email: support at addyinvest.com)
- You may need to provide proof of identity, such as:
- Email address associated with the account
- Previous transactions or activity history
- Personal details linked to the account
2. Disable 2FA
You can work with addy to disable your 2FA so that you can log in with your username and password.
What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is a security feature that adds an extra layer of protection to accounts by requiring two forms of verification: something you know (like a password) and something you have (like a code from an authentication app or SMS). This makes it much harder for hackers to gain access, even if they steal your password. Common 2FA methods include one-time passcodes, biometric scans, and security keys, all designed to enhance security and prevent unauthorized access.