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      How to Manually Credit or Debit an Investment Card You Issued

      If you’re a dealer issuing your own cards, here’s how to apply manual credits and debits—and what to include for audit and tracking.

      Who This Is For

      This article is for dealers who issue their own investment cards through the addy wallet system. If you're funding member cards or adjusting balances manually, this guide is for you.

      When to Use a Manual Credit or Debit

      Manual adjustments are used when:

      • A bonus or incentive is being applied manually

      • A reversal or correction is needed after an operational error

      • Funds were received outside the system (e.g., via wire or cheque) and need to be reflected in the card balance

      • A clawback is being enforced after funds were used inappropriately

      These changes bypass the standard automated funding flows (like EFT, Interac, or wire transfers) and directly impact the card’s available balance.

      How to Manually Credit or Debit a Card

      1. Use the Member Lookup tool to find the member you want to adjust.

      2. Go to their card profile.

      3. Click “Credit/Debit Card Balance”.

      4. Choose:

        • Credit (to increase the card balance)

        • Debit (to decrease the card balance)

      5. Enter the amount.

      6. Fill in the Reason for Adjustment.

        • This field is mandatory and is for internal use only.

        • It will appear in the audit log but will not be visible to the member.

      7. (Optional) Enter a Reference Number.

        • Use this if the adjustment maps to a specific deposit, transaction, or reconciliation ID from your trust account or back office system.

      8. Click Submit to apply the change.

      9. The member will see that their wallet balance was adjusted, along with a timestamp, but they will not see the reason or reference number.

      🔎 Why the “Reason” Field Matters

      Every manual adjustment is logged for compliance and auditing. Your reason should be clear and specific, so internal teams (and auditors) can understand what happened.

      Good examples:

      • “Cheque deposit #892-01 received outside platform”

      • “EFT clawback reversal after insufficient funds”

      • “Top-up for promo campaign April 2025”

      Bad examples:

      • “Fix”

      • “Money in”

      • “Admin”

      Optional: Using the Reference Number Field

      If you track transactions outside addy (e.g., using your trust account ledger or internal ticket system), you can enter a Reference Number to tie the manual credit/debit to that external system. This helps:

      • Reconcile transactions more easily

      • Resolve support issues faster

      • Maintain a clean audit log

      You don’t need to use this field—but it’s helpful when you’re managing many moving parts.

      🧾 What’s Logged Behind the Scenes

      Every time you credit or debit a member’s card manually, the following gets recorded:

      • Timestamp

      • Type (Credit or Debit)

      • Amount

      • Reason (required, internal only)

      • Reference Number (if provided)

      • User who made the change

      These entries are immutable and tracked for audit purposes.

      Need Help?

      If you have questions or need help correcting a mistaken manual transaction, reach out to your dealer success contact or email us at support@addyinvest.com.