--- title: How to recover a missing Interac deposit description: "If you haven't received a credit for your Interac e-transfer within 1 hour, see reasons why here. (Hint: you probably forgot your member ID in the messages field.)" --- [Skip to content](https://learning.addyinvest.com/how-to-recover-a-missing-interac-deposit#main-content) English Show submenu for translations ![addy logo.png\]](https://learning.addyinvest.com/hs-fs/hubfs/logos%20-%20addy/addy%20logo.png?height=40&name=addy%20logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to addyinvest.ca](https://addyinvest.ca/) [Go to addyinvest.ca](https://addyinvest.ca/?hsLang=en) Hello 👋 How can we help you? - There are no suggestions because the search field is empty. 1. [addy Help Centre](https://learning.addyinvest.com/?hsLang=en) 2. [Information for Members](https://learning.addyinvest.com/information-for-members?hsLang=en) 3. [Adding CAD Funds](https://learning.addyinvest.com/information-for-members?hsLang=en#adding-cad-funds) # How to recover a missing Interac deposit ## If you haven't received a credit for your Interac e-transfer within 1 hour, see reasons why here. (Hint: you probably forgot your member ID in the messages field.)   In order for your deposit to be credited automatically you must put your member ID in the messages field. [See your unique member ID here](https://app.addyinvest.com/wallet/interac/instructions).  **What should I do if my deposit hasn’t arrived?** If your deposit hasn’t arrived in your addy wallet, first check your Interac history in your bank app/website to make sure it’s not still pending. If it has sent, there are two likely causes of why your deposit hasn’t credited: 1. You put additional words in the messages field instead of just the member ID. addy support will locate these and credit them, generally the same day but up to one business day in some cases. 2. You didn’t put anything in the messages field. addy will proactively reach out to users within 1 business day if we can find a name match on the Interac email we receive. addy will email you and ask you to provide us with a confirmation screenshot of your etransfer and/or your reference number, which is provided in the Interac confirmation email and begins with a "CA" or "C1". See the below example. 3. If you have not received an email from addy within one business day regarding your missing email, it means we were unable to locate a name match. Please reach out to us at support@addyinvest.com to provide us with a confirmation screenshot of your etransfer and/or your reference number, which is provided in the Interac confirmation email and begins with a "CA" or "C1". See the below example. **You don't need to wait for us to reach out.** If you haven't received your credit within 1 hour of sending your etransfer, it's **very likely** you forgot to put your member ID in the messages field. Simply email support@addyinvest.com with a confirmation screenshot of your etransfer and/or your reference number, which is provided in the Interac confirmation email and begins with a "CA" or "C1". 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