The steps needed to setup an Interac process for your addy Card.
To allow your cardholders to invest using funds sent via Interac e-Transfer, you’ll need to set up your Interac service details with us first.
Once set up, this allows:
✅ Members to fund your issued card via Interac
✅ Interac transactions to be routed to your receiving email
✅ You to manage support for any Interac-related issues
What You Need to Provide
| Field | Description |
|---|---|
| Card Issuer Name | The name of your organization. Shown to members for support and authorization. |
| Card Issuer Address | Your business address. Used for documentation and compliance. |
| Support Email Address | An email address members can contact if they run into issues. |
| Interac Email for Funds | The email where Interac e-Transfers should be sent. If this is the same as your support email, just let us know. |
| Security Question / Answer | Some banks still require a question/answer for e-Transfers. If auto-deposit isn’t supported, you’ll need to give members a default security question and answer to use. |
💡 Heads up: If you're using an auto-deposit-enabled Interac account, make sure that the receiving email is registered with your financial institution. If it’s not, transfers might get delayed or fail altogether.
How to Manually Credit a Member for Interac Funds
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Go to the Member Search page.
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Search using the member’s addy ID (they should include it in their Interac message).
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Click on the Transactions tab, then hit Add Wallet Deposit.
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Enter:
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Amount received
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Date of transfer
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Payment method (select Interac)
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The Interac confirmation number
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Submit.
⚠️ Note:
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Once submitted, the transaction is credited instantly and does not require second-party approval.
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Interac funds that are manually credited to a member’s wallet are considered fully settled and available for immediate withdrawal.
Want to Automate It? 💡
If you'd like Interac transfers to be automatically reconciled and credited to the member's card:
You’ll need to contact us.
Here’s why:
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Only addy can enable Interac auto-reconciliation.
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We’ll set up a custom mail server that receives and processes Interac deposit notifications.
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This allows us to automatically extract transaction details and apply funds to the correct member account.
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There may be a fee for this service depending on the setup and support requirements.
To get started, reach out to support@addyinvest.com and we’ll help you enable automated processing.