- addy Help Centre
- Information for Issuers
- Menu Options
Manually verify or update KYC status
If you need to override Veriff or if there was an error
KYC happens using Veriff and approval or denial is generally automatic. In cases where it’s not, or you need to manually change a status, follow these steps.
- Access the transaction ledger
- Locate the investor you wish to verify
- Click on the current KYC status
- Fill out form. The note section is mandatory.
